FTC’s Expectations of its Students.
- Students should report to lectures on time and must be in class 10 minutes before lecture time.
- Students should have referred to the relevant chapter of their manual as indicated on the lecture sequence as part of their preparation for the lecture.
- Students should remain attentive during the lecture at all times and students must complete all the questions and assignments at home as given to them during the lectures.
- Students must attend and attempt all the tests / exams set by FTC during the course of the semester.
- Students should abide by all the rules and regulations of FTC, this includes all the terms and conditions on the FTC enrollment, the refund policy and the expulsion policy as displayed on the notice boards.
- Students must regularly read all the notices and listen carefully to all announcements made in class pertaining to the Registration and Examination of the respective courses.
- Students are expected to behave and conduct themselves in a professional manner at all times. The dress conduct adopted should be formal and respectful.
Students’ Expectations of FTC.
- FTC will ensure that classes will start and end on time, as per the timetable and lecture sequence provided to all the students.
- Lecturers will deliver the lecture in accordance with the lecture sequence and ensure that the syllabus is adequately covered. To this effect the lecturers will also cover a range of questions for each topic covered and will also provide additional questions as homework.
- Lecturers will provide constructive feedback to students on their performance for all the tests, exams conducted by FTC.
- Lecturers will also prepare a separate final mock exam, the questions will be based on the lecturers best assumption of the past exams and other factors such as the examiner’s recent comments
- Lecturers will adopt and display a sympathetic attitude and tone to facilitate the learning process and the students will reciprocate by according the lecturer the relevant level of respect and obedience.
- Students are free to make constructive criticism or feedback directly to FTC Management at
Re-sit Courses for all Qualifications.
- For all courses, the re-sit course will commence upon release of the ABE, CAT and ACCA results during the month of February for December exams and August for June exams.
- The re-sit course package will include the following:-
- Students can attend normal lectures from the date of joining and payment of full fees.
- The revision course during the month of April / May for June exams and October / November for December exams.
- Attend all the tests, mock exams for the papers enrolled.
- FTC will offer students joining the ABE,CAT and ACCA courses, the following fee reduction based on the normal tuition fees:-
- A 10% discount will apply on all papers where students are taking on a new paper in addition to the ones already enrolled for.
- A 25% discount will apply on all papers referred (following the exam results), students will qualify for this discount provided they attended classes or revision for the same subject during the previous semester.
- All fees subject to discounts above will be payable in full before the commencement of classes.
- Any student wishing to re-enroll for classes from the beginning of the semester and was enrolled for the same subject during the previous semester, will be given a 20% discount on that particular paper.
Student Complaints Procedure
- At FTC every effort is put in to achieve the highest standards in the provision of services and at the same time we recognize that there may be complaints relating to services or facilities provided by the Center. It is important that students have confidence that their complaints will receive timely and appropriate attention within the resources available through an accessible, fair and straightforward procedure.
- Students can expect to be treated fairly and with courtesy, and complaints to be dealt with confidentially and as quickly as possible. In return, the center expects student to adopt a responsible attitude in connection with all aspect of all the complaints procedure.
- This procedure enables students to know clearly how, where, when and to whom complaints should be made. The Director handles the administration of the Student Complaints Procedure.
- If a complaint is upheld, then the Center will, where possible put things right and advise the complainant of the further action that is planned. Means of redress include an explanation and notice of remedial action taken. If a complaint is not upheld, the Center will advise the complainant of the reason of this decision.
- Student wishing to pursue a complaint, either formally or informally may seek advice from the students’ Counselor (currently Sukaina Sheriff).
- Scope of the Procedure
- This procedure is designed for the complaints about the provision of Center’s services. Whilst there may be more than one complaint, all complaints must be able to show that the matter has personally affected them, which is the subject of the complaint.
- Complaints about both academic and non-academic services – provision of misleading or incorrect information about the services, and alleged discrimination relating to gender, disability or ethnic origin in provision of the services may be dealt with via this procedure.
3.0 Time Limits
The time limit set out in this procedure offers a general indication of timescale; however, it may not always be practicable to adhere to a particular scale e.g. |Holidays or illness or other intervening causes. In such cases, complainants will be informed about the revised timescale.
- Students have the right to be accompanied by a co-student or representative (such as a Parent / Guardian) at any stage in the procedure. The friend or representative may speak on behalf of the complainant.
- Any person against whom a complaint has been made, has the right to be supplied with a copy of complaint and also has the right to be represented or accompanied by a colleague or representative in any related investigation.
Stage 1 – formal
- Whenever possible, a complaint will be dealt with informally and as close as possible to the point at which it has arisen. The complaint should therefore be made initially to the member of staff who seems best able to deal with it there and then. This will provide staff with an early opportunity to address the complaint and take appropriate action. If there is any doubt as to whom the complaint should be referred, students should contact the FTC office or the Training manager.
- The complaint should be made personally either orally or in writing as soon as possible and in any event within a reasonable time of the situation giving rise to it.
- The member of staff to whom a complaint has been referred to, will attempt to resolve the compliant informally and in doing so may seek further clarification about the circumstances relating to the complaint either from the complainant or other individuals relevant to the complaint. Students must give full and prompt assistance in the regard to the member of staff.
- The member of staff investigating the compliant will advise the complainant of the outcome of the investigation as soon as possible and this will usually be within 5 working days.
- If the informal resolution of the complaint does not prove possible and the complainant decides to pursue a complaint via STAGE 2 of the procedure, the facility for subsequent informal resolution of the complaint remains open.
STAGE 2 – FORMAL (the director, FTC – will be involved)
- If the complainant is dissatisfied with the response of the relevant member of staff and wishes to take matter further then he/she should write to the Director of FTC. The letter should be sent within 5 working days of receipt of the response to the initial complaint and should outline the compliant, set out the informal steps already taken together with full details of the response received and include a statement setting out why complainant remains dissatisfied.
- Receipt of the letter of complaint will be acknowledged within 5 working days by the Director who, subject being satisfied that reasonable steps have been taken to follow the procedure set out in the paragraph 5.1 above will specify a person independent of the source of the complaint to carry out an investigation. This investigation may include personal interviews with any person involved in the matter.
- The person appointed to carry out the investigation will gather evidence and present a summary of his/her finding to the Director of FTC. The Director will advise the complainant of the outcome (which may either confirm or override the earlier decision) of the investigation. The Director’s decision is final and will be made in writing and not later than 20 days after the receipt of the letter.
- It is expected that almost all complaints should be capable of resolution by STAGE 2 by following this procedure.
- In order to facilitate monitoring of volume and types of complaints, any member of staff receiving notification of a complaint under STAGE 1-2 of the above procedure shall advise the Managing Director.
- That a complaint has been received and provide a brief detail of the complaint;
- Whether or not the complaint was upheld;
- If the complaint was upheld, action proposed by the Center to put things right;
- If the complaint was not upheld, whether the student has been advised of the reason of this decision.
- All complaints will be registered by the Director’s office and the resolution of such complaints duly recorded therein.
As started in the preamble, it is FTC’S objective to provide a high quality training facility to its students. The management therefore recognizes importance of and welcomes dialogue from its students. However, students will be expected to act professionally and in a mature and positive manner in presenting all their grievances.
FTC – Expulsion Policy
As stated on the enrollment form, students are hereby advised and requested to read and adhere to the Expulsion Policy, as it will be applied in the following circumstances: –
- In accordance with Clause No: 5 of the enrollment form, where students have failed to attend regular classes / tuition and have remained absent for more than 75% without any genuine reason, they will be expelled from the college immediately.
- In accordance with Clause No: 3 of the enrollment form, disruptions of lecturers by either reporting late or leaving early amounts to misconduct and students will be expelled from the college immediately.
- Where students are found copying or misbehaving during the internal exams and mock exams set by the college, they will be expelled from the college immediately.
- Where students are found misbehaving, disrupting lecturers during the course of the lecture or causing damage to FTC’s property will be expelled from college.
- Repeat offenders, who do not heed to warnings given by lecturers of the administration staff, will be expelled from the college.
- In all the above cases, students expelled from the college shall not have their fees refunded under any circumstances.
Please do not hesitate to contact the FTC Administration Office for further information and advise on the above.
FTC – Refunds Policy
- Before commencement of the course.
If a student has enrolled for a course during any semester and cancels his / her registration with FTC before commencement of the course, he / she will be entitled to a full refund of the tuition fees paid less Tshs.35,000 per subject enrolled to a maximum of Tshs.70,000 in total, which will be charged and the balance refunded.
- Within the first 4 weeks of the semester, without a refund.
If a student cancels his / her registration and decides to discontinue, he / she will be entitled to a deferment for only one semester of the tuition fees paid, less 33% of the total fees paid or the total number of classes taken to date (whichever is higher) will be charged for the current semester.
- Within the first 4 weeks of the semester and a refund is requested.
If the student requests for a refund of fees then he/she will be charged an additional Tshs.35,000 per subject enrolled to a maximum of Tshs.70,000 in addition to the 33% of the total tuition fee paid, as above.
- Within week 5 and 8 of the semester, without a refund.
If a student cancels his / her registration and decides to discontinue he / she will be entitled to a deferment for only one semester of the tuition fees paid less 66% of the total fees paid, or the total number of classes taken to date (whichever is higher), and will be charged for the current semester.
- Within week 5 and 8 of the semester and a refund is requested.
If the student requests for a refund of fees then he/she will be charged an additional Tshs.35,000 per subject enrolled to a maximum of Tshs.70,000 in addition to the 67% of the total tuition fee paid, as above.
- After week 9.
There will be no refund of fees and students will be required to pay all the fees due on their account as invoiced on the date of commencement.
- Medical reasons.
FTC shall consider deferments / refunds on medical grounds only if the student has submitted proper medical reports and a valid doctor’s report in time. FTC will accept reports from Regency Medical Centre, The Agakhan Hospital, TMJ Hospital, Ebrahim Haji Charitable Health Center only. FTC reserves the right to contact the medical doctors to confirm the validity of the reports etc.
Following the ABE, CAT and ACCA exam results students will be given TWO WEEKS to request any changes in writing by email. Students will be transferred to subjects across the same levels of ABE, CAT and ACCA, any difference in calculations between the different papers will have to be paid for i.e. shifting from part-time to full-time, enrolling for an additional paper etc. A flat administration fee of Tshs.30,000 will be charged for all changes requested. At the time of requesting any changes, all tuition fees due on account as invoiced should have been settled in full; otherwise, transfer requests will not be accepted.